How long does delivery take?

Your order arrives within 3 to 6 business days. This includes both processing and shipping. We ship with trusted carriers like DHL, UPS, USPS, and FedEx, and you receive a tracking link by email as soon as your order is on its way.

Which countries do you ship to?

We ship to more than 50 countries worldwide. Wherever you are, you can shop premium European underwear brands and have them delivered straight to your door.

What makes the underwear in your shop premium?

We curate established European brands known for craftsmanship and high quality fabrics. Expect soft cotton, organic blends, and smart materials made for lasting comfort and a reliable fit, every single day.

How do I find the right size?

Each product page lists the available sizes with clear size details, so you can compare against your usual fit before you buy. If you are unsure between two sizes, just reach out and we will help you choose.

What is your return policy?

You have 30 days from delivery to return your order, no reason needed, as long as the items are unused, unwashed, and in their original condition with all labels. Just contact us and we will send you the return details.

Which payment methods can I use?

You can pay securely with Shop Pay, PayPal, Google Pay, Visa, Mastercard, Maestro, American Express, UnionPay, credit card, and gift card. Choose whatever is most convenient for you at checkout.

Email us anytime at info(at)westlife-underwear.com. Our team is available Monday to Friday and typically replies within 24 hours, so you are never left guessing.

Privacy Policy

INTRODUCTION

Protecting your personal information matters to us. This Privacy Policy explains what information we collect when you visit or shop on our website, how we use it, and when we may share it.

INFORMATION WE COLLECT

Depending on your interactions with our store, we may collect your name, email address, mailing address, phone number, payment details, order and refund history, shopping preferences, device and browser information, IP address, cookies, and other online identifiers. We may also collect communications you send us and information related to social media interactions.

HOW WE COLLECT INFORMATION

We collect information when you create an account, subscribe to communications, place an order, contact customer service, browse our site, or respond to surveys. We may also receive information from payment providers and analytics partners or infer preferences from shopping activity.

COOKIES & ANALYTICS

We use cookies and similar technologies to support store features and understand website usage and marketing performance. The currently published policy references Google Analytics, Adobe Analytics, and Adobe Flash; the tools actually in use, consent controls, and available opt-out choices should be verified and updated before this text is published.

SOCIAL MEDIA

Comments posted on our social media pages may be visible to the public. We may moderate content that violates applicable rules or laws.

HOW WE USE INFORMATION

We use personal information to process and deliver orders, handle payments and returns, provide customer support, send account-related notices, improve our services, help prevent fraud, and maintain financial records. We may also send marketing communications where permitted and subject to applicable consent and opt-out requirements.

SHARING INFORMATION

We may share information with affiliates and service providers, including shipping carriers such as UPS, FedEx, USPS, and DHL, payment processors, technology and analytics providers, and marketing partners where permitted by law. We may also disclose information to comply with legal obligations or protect rights and safety.

PUBLIC CONTENT

Content you publicly post, such as reviews or social media comments, may be visible to others and may be shared or copied.

YOUR PRIVACY CHOICES

You can review and update certain account details through your profile. To request access to, correction of, or deletion of personal information, email info@westlife-underwear.com. Requests will be handled in accordance with applicable privacy laws and recordkeeping requirements.

CHILDREN

Our website is not directed toward children. As stated in our current policy, we do not knowingly collect personal information directly from children under 13 without parental consent. Parents or guardians may contact us with concerns.

CONTACT

Westlife Underwear
New Feeling Textiles GmbH
Friedensstraße 9
16348 Wandlitz
Germany
or via E-Mail
info@westlife-underwear.com

Privacy Policy

Our Return Centers