• ShopPay
• Paypal
• GooglePay
• Visa Card
• Maestro
• Mastercard
• AMEX
• UnionPay
• Credit Card
• Gift Card

Yes, for sure. Here we offer a voucher for you.

Yes, of course. At various manufacturer we offer a % discount if you buy more items of one product.
There is also a sale section at our shop.
If you buy anything on our shop, you will get a premium gel pen for free.

We currently do not offer exchanges for items. If you would like an item in a different color or size, simply return your unwanted item within 30 days of receipt. You will be refunded the shipping costs you paid for your order within 8-10 business days of processing your return. You can then simply order your desired item during this time or after receiving the refund.

Please send us an email with your order number and that you want to return and we will send you the relevant information.

Please note: If you making a return, please make sure that the package
has the same name and address that you used when placing your order.

The best way is to write your order number on your package.
If you do not do this, we will not be able to assign your order or refund you.

In the unlikely event that you are not satisfied with the delivered product you may return the product within 30 days from delivery date even without giving a reason, as long as it is unused, unwashed and in the same condition as received.

It usually takes up to five business days for an order to reach our warehouse. Once the package has been processed there, it will be inspected and the refund initiated. After your return has been processed, it will take approximately 8-10 business days for the refund to appear in your bank account. We will use the same payment method you used to place your order. It is best to check your bank account for the latest updates on your refund. Unreasonably high return costs (express services, courier, COD, unstamped) will not be reimbursed.

no, that's not possible.

yes, it has to.

You will be refunded the regular shipping costs you paid for your order.

Please note: It is not technically possible to refund return costs that are higher than those you paid when placing your order. Unless you have a PayPal account, in which case you could be refunded as a goodwill gesture in very rare cases.

Returns are possible within 30 days from the day of delivery. Items must be in their original condition with all original labels. Incomplete, worn or washed items will not be accepted. Please use the original boxes. Please contact us to receive a return label.

North America & Canada
Westlife-underwear
New Feeling Textiles
444 Alaska Avenue
Suite #AOS349
Torrance, CA 90503
United States
________________________
United Kindom
Westlife underwear
312478 York House
Green Lane West
PrestonLancashire
PR3 1NJ
United Kingdom
________________________
Europe and all other Countries
Westlife-Underwear Europe
Friedensstraße 9
16348 Wandlitz
Germany
________________________
Middle East
Westlife-underwear
c/o Balance AG Dubai FZ-LLC
Building 13, Office 208
Dubai Internet City
Dubai United Arab Emirates
(United Arab Emirates | Quatar | Bahrain | KSA | Oman)

Your order is usually ready for dispatch within 5-11 working days.
Please note: Delivery times may vary due to carrier pickup schedules.

The shipping costs for your order are divided into different shipping zones.

We ship with the following shipping service providers:

• DHL
• UPS
• USPS
• FedEx

Please note: We do not offer express delivery.

Yes, you will receive an automatic email with your tracking ID.

Please get in contact with us and we will change your delivery address for you.

No, unfortunately that is not possible.

Yes, please let us know that you have placed multiple orders and we will combine the orders.

Please send us an email and we will check this for you.

Unfortunately yes.

North America

Westlife Underwear
New Feeling Textiles
444 Alaska Avenue
Suite #AQS349
Torrance, CA 90503
United States
+1 701 557 1102

All European Countries

New Feeling Textiles GmbH
Westlife Underwear
Friedenstraße 9
16348 Wandlitz
Germany
+49 33396 879745

United Kingdom

Westlife Underwear
New Feeling Textiles GmbH
30247B York House
Green Lane West
Preston
Lancashire
PR3 NJ
United Kingdom

Middle East
مركز الإرجاع

Westlife Underwear
c/o Balance AG Dubai FZ-LLC
Building 13, Office 208
Dubai Internet City
Dubai United Arab Emirates
(United Arab Emirates | Qatar | Bahrain | KSA | Oman)

The best and fastest way to contact our support team is with an email to: info(at)westlife-underwear.com

Monday - Friday:
We are there for you from 09:00 AM to 03:00PM german time.

We have a question section at every product, where you can ask your special question for this product or you get in touch with us with our contact form.

You should receive a response within 24 hours (excluding weekends).

No, we are a pure online shop.