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Shipping & Return
MONEY BACK GUARANTEE & RETURN POLICY
All items ordered @ Westlife-Underwear are quality controlled. However please check your product carefully after delivery. In the unlikely event that you are not satisfied with the delivered product you may return the product within 7 days from delivery date even without giving a reason, as long as it is unused, unopened and in the same condition as received. We may exchange or return for refund of your purchase price (excluding shipping and handling charges).
We do not cover the cost of return shipping as you will be responsible for return shipping charges. Please note that we are not responsible for items lost in return shipping so please ensure you ship through a carrier that offers tracking service. All returned items are subject to inspection.
For further questions please contact our customer care service department info[at]westlife-underwear[dot]com quoting your full name, order reference no. and the rational of your request. Kindly allow up to 14 working days from the date the item has been received by us to process return credit or replacement.
Orders can only be stopped completely within the first 12 hours of placing your order if you selected standard shipping. No changes can be made on express shipping orders.
Please note there could be a variance in color due to screen resolutions which cannot be perceived as a defect.
We offer worldwide shipping.
We offer FREE shipping within the United Arab Emirates on all orders over US$50. For international shipping we charge only 6 USD for orders US$50 or more. Shipments below US$50 will be charged according to shipping cost calculation as shown upon checkout process.
Our orders are shipped via an express courier company. Please allow a reasonable time for delivery dispatching the product.